Free Standard Shipping
All orders are eligible for FREE USPS First Class Shipping, with tracking included. Please remember to type FREE in the Coupon Code box during your checkout to receive the free shipping promotion. Items ordered with standard shipping arrive between three and five busniess days after we process the order. Orders are processed throughout the day. Oftentimes an order will go out the same day it is received! Shipping fast is very important to us.
All of our Ohana members receive a discounted Fedex 2nd Day rate. We work directly with Fedex to secure the lowest rate possible for our members. Even though we ship from the island of Maui, Expedited shipments should arrive within Two business days, according to FedEx.
- Orders are processed Monday-Friday (excluding holidays).
- Orders placed after the cutoff time are processed and shipped the next business day.
- Orders are not delivered on Sundays or holidays.
- Orders to APO/FPO addresses ship free via USPS Military Mail and arrive in up to 30-45 days.
Exchanges & Returns
Exchanges & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within one week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 4 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
How to Wrap Returns
Ohanawear will never ship to you unbuttoned shirts or unzipped dresses. Ohanawear takes pride in folding your order neatly. Then a plastic bag is used to protect your order from water damage. Ohanawear would ask you to do the same and be kind to the next Aloha Wear Lover. Merchandise must be returned in their original condition with all tags attached for a refund.
Please reuse the plastic bag you received to seal and protect the merchandise. Please kindly button up the shirt, zip up the dress, and fold the merchandise as flat as you can before shipping it back to Maui.
Defective or Incorrect Merchandise
Please contact us via email or phone if you received merchandise that is defective or wrong size, color, or style than what you ordered. Ohanawear will make it right without hesitation.
Merchandise Price and Shipping Charge
Due to ongoing price increases from shipping carriers, manufacturers, and other costs core to our business, all prices and inventory are subject to change without prior notice. All items are subject to prior sale.
No refund is offered if you receive our merchandise as a GIFT; only exchanges will be allowed. A proof of purchase is needed to facilitate the exchange. Please contact us via email or phone for a gift exchange return process.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All outgoing orders are processed in the Morning around 9 am (Hawaii time) from Monday thru Friday according to the date and time we received from Amazon.com.
ORDER PROCESSING / HANDLING TIME
Order processing/handling time is the elapsed time between when the buyer places the order (Purchase Date) and the seller hands the order over to the delivery service (Expected Ship Date).
OhanaWear order processing time is based on stock availability and demand; 1-2 business days for immediate stock items before your order is shipped and 3-5 business days for non immediate stock items before your order is shipped in most cases.
ORDER TRANSIT TIME
Order transit time is the time elapsed between when the seller hands the order over to the delivery service (Expected Ship Date; shipping time begins) to when it appears at the buyer’s doorstep (Estimated Delivery Date).
Standard order ships via USPS Priority Mail or USPS First Classic Mail
U.S. Postal Service (USPS) service days are Monday thru Saturday excluding holidays. According to USPS, shipping time within the continental USA is usually 3-5 business days to most locations during non-holiday periods. USPS does not guarantee a certain delivery date. Free shipping orders will ship via USPS First Class Mail; shipping time within the continental USA is usually 5-8 business days to most locations during non-holiday periods.
Expedited order ships via FedEx 2nd Day Lowest Rates
$12.00 Flate Rate. FedEx service days are Monday thru Friday excluding holidays. According to FedEx, delivery day within the continental USA is guarantee in 2 business days.
Your phone number is required to process an Expedited shipment. FedEx cannot ship to a P.O. Box.
Please be available for FedEx delivery. Signature will be required for delivery for orders over $200.00. FedEx only makes 3 attempts to deliver your package(s) on consecutive business days. Then your package(s) will be held for 2 additional business days at your local FedEx location before being returned to us. Please call 1-800-GoFedEx (1800-463-3339) to avoid having your package(s) returned.
You will be responsible for return shipping (2 to 3 times more than your original shipping charges) for FedEx orders that ship back to us marked "Refused" or "Undeliverable".
APO & FPO Shipping order ships via USPS Priority Mail
$9.90 for the first item and $0.99 for each additional item. You are responsible for all customs and duty fees.
Shipping and delivery times vary greatly by each country. There are no guarantees of delivery times for international shipments. Please do not place an order if you are in a rush. When customs clearance procedures are required, it can cause delays beyond our delivery estimation.
Each country has different shipping costs designated by the U.S. Post Office. You will receive an email if additional shipping charges are required. Your order could be cancelled if we do not hear from you.
International Standard order ships via USPS International Priority Mail or First Class International
Some orders may ship via International Registered First Class Mail. According to the USPS, shipping time is usually 7 - 10 business days to most locations during non-holiday periods. USPS does not guarantee a certain delivery date. When customs clearance procedures are required, it can cause delays beyond USPS's delivery estimation.
International Expedited orders ship via FedEx International Economy or Priority Mail
Canada - $66.57 for the first item & $2.75 for each additional item.
Europe - $94.50 for the first item & $2.75 for each additional item.Asia - $72.00 for the first item & $2.75 for each additional item.According to FedEx, time-definite delivery typically in 3 - 5 business days to most major cities.
CUSTOMS / DUTIES / TAXES for INTERNATIONAL ORDERS
International customers are responsible for assuring the product can be lawfully imported to the destination country. Our international shipping charges do not include custom duties, local taxes or import fees. Buyers or gift recipients may be subject to additional charges for 'Customs Clearance' levied by each country.
Customs policies vary from country to country. We have no control over these charges and cannot predict what they may be. Please contact your local customs office to request details of these fees before ordering.
Any international packages detained or impounded and returned to us due to your refusal to pay the customs charges, import duty, excise duty, or value added tax etc, a refund will be issued less 15% restocking and handling fee, shipping fees, and any other charges incurred and/or assessed by the customs in your country.
INSURANCE COVERAGE for INTERNATIONAL ORDERS
As required by law, we are required to disclose the full value of the package contents. All international orders will be 100% insured and valued at full price (merchandise prices and shipping charges) as 'Commercial Goods'. Your order could be cancelled and marked "Address Undeliverable" if it cannot be sent 100% insured.
Please notify us if you prefer us to value your order at a different price. Your order will be insured at the value you specify. You will assume full responsibility for all insurance liability if your order is lost since your order is not 100% insured.
The customs duties, taxes and fees cost less or are treated differently for gifts in some countries.
Please notify us your purchase is a 'gift' and let us know what dollar amount you want your gift to be valued at. We will value your order at half of the merchandise purchase price inclusive of the shipping charges if no dollar amount is included with your gift purchase request. Your order will be insured at the amount you want your gift to be valued. You will assume full responsibility for all insurance liability if your order is lost since your order is not 100% insured.
- OhanaWear accepts most forms of payments.
If you prefer to pay with Paypal, we have their service integrated into our shopping cart. Shop with confidence!